Solutions

• Rule-Based Chatbots: Follow predefined rules for user responses.

• ML-Based Chatbots: Learn and improve through user interactions.

• Voice Assistants: Use speech recognition for voice interaction.

• Virtual Assistants: Simulate human-like conversations.

• Omni-Channel Chatbots: Ensure consistent experiences across channels.

• Cognitive Search: Deliver accurate search results with NLP and ML.

• Intelligent Personal Assistants: Offer personalized help and recommendations.

Examples

• Rule-Based Chatbots: Customer support and FAQs.

• ML-Based Chatbots: Personalized banking and financial advice.

• Voice Assistants: In-car entertainment and navigation.

• Personal Assistants: Tailored shopping recommendations.

• Cognitive Search: Enterprise knowledge management.

• Intelligent Personal Assistants: Personal finance guidance.

• Enterprise Platform: Consistent support across diverse channels, both customer-facing and internal (HR, Finance).